Law new refers to innovative ways that legal services providers deliver value and meet client needs. Those methods may include partnering with other providers, finding novel ways to reach underserved clients or coming up with strategies that have not been a part of traditional legal practice in the past. This approach is a powerful way to differentiate oneself and boost the overall value of the legal function.

As the business world continues its digital transformation, many of the same techniques are being used in the legal industry to create law new. The difference is that this type of innovation is not driven by technology but by the human ability to adapt to a rapidly changing world.

While the speed of change makes it difficult to pin down a complete picture, there are some defining characteristics of law new taking shape. For example, it is not led by technology but rather by a shift in the industry’s purpose from provider-centricity to customer-centricity. The result is a movement from legacy delivery models to ones that are driven by customer impact that produce high net promoter scores.

Amid the term’s flurry of court activity, Justice Samuel Alito conjured up a bizarre hypothetical about selling dog urine, Justice Amy Coney Barrett evoked a bit-too-personal childhood anecdote during oral argument and Justice Neil Gorsuch cracked wise about attorneys inflating their hours. The Supreme Court’s newest member arguably had the most impact, speaking more than any other justice in arguments that were, on average, the longest in modern court history.

This bill requires the Department of Citywide Administrative Services, in consultation with the Department of Consumer and Worker Protection, to prepare a notice for City agency employees and job applicants regarding federal and state student loan forgiveness programs. The Department of Citywide Administrative Services shall also make the notice available for consumers in New York City by posting it on its website and in a printed version that is distributed to the public.

This law would prohibit stores from charging different prices for identical products based on gender. It would end the so-called “pink tax,” which critics say allows for unequal treatment of women and men.

In an attempt to increase efficiency and save costs, large law firms are consolidating by horizontal and vertical integration, joint ventures and managed services. Those moves are enabling them to take advantage of the same technologies that have transformed other industries and meet their clients’ growing cost takeout targets.

The future of law new is not limited to large legal departments but includes solo practitioners, small law firms and even startup companies and law firm subsidiaries augmenting traditional law firm service offerings. The best of these innovations are those that address a specific challenge with the aim of creating value, not just improving process or saving money. Legal tech has become an end in itself for some “legal techies” and must be incorporated into a larger strategic plan whose ultimate goal is to improve customer/end-user experience and outcomes.

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